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Employee Experience

Transformation. Disruption. Innovation. These words echo across virtually all markets as a rallying cry to adapt to constantly changing market conditions. These terms are not buzz or hype — but a pragmatic view of what is required to thrive in a market where consumer behavior and expectations, digital advancement, and competitor actions press against what was normal and stable.

This is not classic change management to bring teams and people from Point A to Point B. Instead, this is about instilling an ability to continuously adapt to wave upon wave of external changes and give your firm a real chance to be the disruptor instead of the disrupted.

Great employee experiences enable employees to focus on their most important work — and makes it more likely to deliver great experiences to customers. Forrester empowers leaders and teams to see the market for what it is; enables you to adapt structures, processes, and norms to new realities; and helps you harness the best of human capital to innovate both with bold, broad strokes and with small but critical steps.

Insights for Employee Experience Professionals

Blog

The Doctor-Patient Relationship Must Be The Cornerstone Of Your Digital Transformation Strategy

Senior Analyst Jeff Becker provides early results from the joint Forrester-HIMSS survey on healthcare organizational culture, patient satisfaction, and physician burnout.
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Blog

Key Considerations On The “New” Cornerstone OnDemand

Read key takeaways from Mark Brandau’s conversation with Cornerstone CEO Adam Miller and CMO Heidi Spirgi about what recent acquisitions will mean for users.
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Predictions 2020

Discover the dynamics that will define 2020 and beyond.

Webinar: How To Prove The ROI Of CX

Learn more about the ROI of CX and CX measurement 

The Case For Strategic Learning — Get The Guide

Disruption is the new normal. Succeed by unlocking the full potential of human capital.

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