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Transform IT To Win, Serve, And Retain Customers

Technology is no longer a specialized skill or distinct function; it has become the core DNA of your company. This changes the game for IT, from being a service function to a team-driven effort across business and technology, making the CIO less a functional leader and more a digital architect of the business. This also places the emphasis and pressure on business technology to differentiate and drive growth.

Customer Insights

Customer data is powerful, but all too often IT teams have incomplete access to customer insights. That reality has got to change. Business technology and digital experience design depend on an intimate knowledge of the customer. In practical terms, that means change of operations and talent.

Continuous Delivery

Current organizational structures and operating models have aged out. Functional and product silos do not reflect customer journeys and preferences; conversely they frustrate customers and complicate innovation. DevOps teams partly overcome that challenge, but how do you take exceptions like DevOps and make it the operational norm?

Orchestration

Technology is the business — it is the underlying capability for virtually all customer experiences and operations. It screams for orchestration of existing tech, new tech, and innovative ecosystem partners. This is not just about technology leadership; this is the orchestration of the business.

Business Technology

Business technology is fuel; it is essential to win, serve, and retain empowered customers. Although increasing, it still represents a minority budget for most as teams pay down technical debt. The question is: How do you accelerate business technology spend and impact to stay apace or get ahead in a disruption-rich market?

Information Technology Insights

Video

Beyond ERP: How Digital Operations Platforms Make Or Break The Customer Experience

Strong customer-facing experiences are fruitless until you tie them to back-end operations. Learn how new digital operations platforms (DOPs) will bring enterprise experiences to levels ERP never could.
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Podcast

CIOs Embrace Uncertainty And Prioritize People In 2020

CIOs, take note: 2020 will be a year of volatility, change, and opportunity for IT leaders. In this episode, VP and Principal Analyst Brian Hopkins reviews his 2020 CIO predictions and discusses what IT leaders can do to make the most of the year ahead.
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Predictions 2020

Discover the dynamics that will define 2020 and beyond.

Our Information Technology Team

Jeffrey Hammond

VP, Principal Analyst

Matt Guarini

VP, Research Director

Bobby Cameron

Bobby Cameron

VP, Principal Analyst

Sharyn Leaver

SVP, Research

The Future of IT — Get The Report

The tides of business are shifting, and as we look to the next decade of evolution these changes will be led by technology-driven innovation.

 

Download our complimentary report to understand how the future of IT will become the future of business.

Thank you!

Download the Report

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