Transform Your Business
Forrester provides certification programs for individuals, teams and enterprise-wide implementation. Participants range from executive leaders and senior managers to early career professionals. Whatever your role, you’ll learn new skills and concepts through our dynamic learning experience to put into practice immediately. (1:50)
Grow Skills And Recognition
Develop expertise in disciplines including customer experience (CX), Zero Trust security and risk mitigation, B2B marketing, and more. Grounded in research-based best practices, Forrester Certification courses provide hands-on exercises and practical tools that you can immediately put into action.
Align staff around a common language, toolkit, and way of working to facilitate faster execution on your strategic vision. Gain cross-functional understanding and shared mindset across teams and throughout the organization to solidify transformational change.
Join A Dynamic Community
Through the online learning platform, you’ll engage with peers around the globe and participate in discussions about what works in different industries and geographies. Certification connects you into the larger community of experts to empower your leadership and grow your business.
There were actionable steps I could take away to immediately provide benefit.
—CX Management graduate
43 countries represented with more organizations added every day
94% course completion rate exceeds industry averages by 33%
More than 1500 course participants from 700 organizations in the last 12 months
A Unique Approach To Unique Topics
Forrester offers certification courses for topics backed by decades of expertise and world-class research. Complex content is made accessible by a unique microlearning approach leveraging bite-sized learning sessions, so you can absorb quickly and put it into practice immediately.
Our dynamic certification experience is all online and mobile-ready, to fit with your schedule and goals.
You’ll complete 5–6 competency-based lessons over 8 weeks. Advisors support you throughout your journey and help you stay on track and be successful. There are two ways to pursue certification as an individual or a team:
- Join a cohort of learners from across industries and geographies at specific start dates.
- Gather 20 or more staff from your organization and set your own start date in a private course.
Get more information about a private course
- Professional/Strategist Certification: reserved for experienced practitioners with at least 2–3 years of direct work experience. Requires more hands-on project work to receive certification.
- Champion/Associate Certification: staff who are newer to the role, interested to pursue a career change, or are in an executive sponsor position. Champions cover the same material as the Pro/Strategist track but are not expected to complete the additional Pro/Strategist project assignments.
Each course program maintains distinct nomenclature for the two tracks:
CX: Professional | Champion
B2B: Professional | Associate
Zero Trust: Strategist | Associate
If you’re looking to expand CX learning beyond individuals and teams, Forrester also provides customized programs for enterprise-wide implementation.
Customized programs for enterprise-wide implementation
CX Essentials is a customized certification program that provides an enterprise-wide solution to mobilize employees around CX transformation initiatives. Tailored for your organization, course content engages all employees in a 1–3 hour short program to understand your organization’s CX imperative.
- Level I: CX Foundations
- Level II: CX Management
- Level III: Innovating CX
- Associate Certificate: 9 hours
- Strategist Certificate: 18 hours
Learn more about Certification
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